In the spirit of excellent customer service, AGA is rolling out its new virtual assistant, a fast, high-performance chatbot, available via aga.ca for now and through various platforms in the near future. This will make it even easier for plan members and plan administrators to get answers to their questions!
A well-thought-out project
What a great example of collaborative work between our different teams! The AGA +PLUS project team, the Customer Care team, collaborators from the Montréal office and other Canadian provinces, and the Communications team have spent the last year or so working on this project. Their aim was to develop a simple digital tool that could be accessed from anywhere. The idea of a virtual assistant was born.
First, the most common questions put to customer service by members and plan administrators were identified, and then reworded in everyday terms. The questions were then categorized to simplify navigation for users.
Everything was programmed in both French and English, to meet the needs of our customers in Quebec and elsewhere in Canada.
Answers to your questions: quick and simple
Of course, it’s no replacement for our phone assistance service, but it can answer general questions that don’t require changes in a client account.
For example, members will find information on using their wallet card, on submitting treatment plans, on finding dentist or pharmacist codes, on how to check their plan’s coverage, how to update their personal information, and much more.
Plan administrators can learn how to subscribe to a group insurance plan at AGA, how to integrate a new employee or how to change the work status of employees.
As it’s a flexible tool, its content will constantly adapt to new product or service launches.
Our virtual assistant has passed the test!
Before being launched on our website, our virtual assistant was subjected to a strict testing period. We started by running it past a client’s numerous members, who gave us some very pertinent feedback.
Next, we put it to the test with AGA employees, who challenged it with a series of questions. It aced the test!
As a result, an optimal version is now available on our website.
Feel free to use it!
Our virtual assistant will guide you to the answer you’re looking for in just a few clicks. Simply follow its instructions and it will take you there!
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In the spirit of excellent customer service, AGA is rolling out its new virtual assistant, a fast, high-performance chatbot, available via aga.ca for now and through various platforms in the near future. This will make it even easier for plan members and plan administrators to get answers to their questions!
A well-thought-out project
What a great example of collaborative work between our different teams! The AGA +PLUS project team, the Customer Care team, collaborators from the Montréal office and other Canadian provinces, and the Communications team have spent the last year or so working on this project. Their aim was to develop a simple digital tool that could be accessed from anywhere. The idea of a virtual assistant was born.
First, the most common questions put to customer service by members and plan administrators were identified, and then reworded in everyday terms. The questions were then categorized to simplify navigation for users.
Everything was programmed in both French and English, to meet the needs of our customers in Quebec and elsewhere in Canada.
Answers to your questions: quick and simple
Of course, it’s no replacement for our phone assistance service, but it can answer general questions that don’t require changes in a client account.
For example, members will find information on using their wallet card, on submitting treatment plans, on finding dentist or pharmacist codes, on how to check their plan’s coverage, how to update their personal information, and much more.
Plan administrators can learn how to subscribe to a group insurance plan at AGA, how to integrate a new employee or how to change the work status of employees.
As it’s a flexible tool, its content will constantly adapt to new product or service launches.
Our virtual assistant has passed the test!
Before being launched on our website, our virtual assistant was subjected to a strict testing period. We started by running it past a client’s numerous members, who gave us some very pertinent feedback.
Next, we put it to the test with AGA employees, who challenged it with a series of questions. It aced the test!
As a result, an optimal version is now available on our website.
Feel free to use it!
Our virtual assistant will guide you to the answer you’re looking for in just a few clicks. Simply follow its instructions and it will take you there!