Blog

With its expanding activities, AGA Benefit Solutions offers new employment prospects for professionals with high career aspirations. If you are seeking flexibility, freedom and challenges, this position is made for you!

Our firm is committed to its employees and welcomes all new candidates in a respectful manner consistent with an excellent work environment. Discover why working at AGA Benefit Solutions is so rewarding by visiting ourCareer page.

Your mandate will consist in:

Your mandate will be to primarily be responsible for providing exceptional customer service and administrative support to members regarding their group benefits plan, from 11 a.m. to 7 p.m. Monday to Wednesday, and from 8:30 a.m. to 4:30 p.m. Thursday and Friday. Keep reading to discover the skills and qualifications needed to succeed at AGA!

Your main tasks will include:

• Answer incoming calls from members and respond to members’ emails by providing prompt and helpful responses to their inquiries. This includes answering questions about services, the group benefit plan, eligibility, the flex plan, plan options, payments, claims, and coverage;
• Problem-solve – identify, troubleshoot, and address member issues or complaints effectively, escalating when necessary;
• Process member payments;
• Support members in the use of our online member portal and insurer platforms;
• Key letters, produce mail-merge emails, and mail documentation as required;
• Serve as the primary contact for members;
• Gather member data and process employee changes;
• Enter member updates, enrollment information, and plan member changes, ensuring accurate and up-to-date information;
• Respond to written and telephone requests from members and/or clients within service standards;
• Provide recommendations for the resolution of problems and issues and, as a colleague of the Administration team, look for process improvements;
• Participate in other projects requiring assistance as needed;
• Participate in team meetings, share insights, and contribute to team goals;
• Perform any other related tasks as requested by your superior.

Qualifications required:

• College diploma or equivalent experience;
• Minimum of 3 years of experience in group insurance;
• Previous experience in a call center or customer service role;
• Bilingualism in both official languages is an asset;
• Knowledge of group health insurance plans for a multi-employer or flex environment is an asset;
• Advanced computer proficiency, including MS Office (Word and Excel), with the ability to learn new applications;
• Strong mathematical, analytical, and problem-solving skills;
• Superior attention to detail;
• Strong communication skills, both oral and written;
• Ability to multitask effectively and work closely with others in a team environment, as well as independently; must be a self-starter;
• Ability to meet deadlines and work effectively under time constraints.

Are you inquisitive, self-reliant and unafraid of the unknown?

We are interested in meeting you! Apply now and we will contact you if your application is retained for the next step of our recruitment process.

AGA welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.